Machine Learning (ML) and Artificial Intelligence (AI) have been in Telecoms news consistently over the last few years, and for a good reason. These two Technologies have become critical to a Telcos business success both globally and telecoms in South Africa. A recent study found that Telcos are among the early adopters of this Technology …
Spam Calls are on the rise globally, with criminals using these calls to scam and defraud customers. Many have turned to Telcos to look at ways to increase security around spam calls and how this will be done. We examine this and analyse the role customer play in stopping criminal activity related to spam. The …
The Impact of Spam Calls and Where the Responsibility Lies Read More »
The global Telecommunications industry is dynamic and ever-changing. Innovations and trends are constantly being brought to the forefront, changing how businesses operate, connect and communicate with their customers. With this comes an immense opportunity for Telcos and industries to adapt their business models and invest in innovative technology to increase revenue and growth. William Reeler, …
In the past few decades, Technology has improved the quality of life for humans across the globe. We can simply reflect on the development of the candlestick telephone, which evolved into the landline and cell phone, then onto today’s smartphones. Other inventions, such as the “World Wide Web” founded in 1989 by Tim Berners-Lee, continue …
A Further Step Toward Greater Innovations in 2023 in Africa Read More »
Tuesday, the 15th of November, marked a special occasion for the Adapt IT Telecoms global team. It was the first time in over two years that all teams were present for a special event which aimed to showcase several new products, developments and successes within the business. The event also aimed to address different ways …
For the first time in three years, the Africa Tech Festival took place, and the Adapt IT Telecoms team was right in the middle of all the exhibition action. It is always great to be part of this incredible event and to connect with industry leaders, customers, and potential customers. It also enabled us to …
Discussions around AI in telecommunications and the application of this technology are taking centre stage within the industry. Telcos are utilising AI technology, which combines Deep learning (DL), machine learning (ML), and natural language processing (NLP), to identify actionable insights, provide better customer experience, improve operations and increase revenue. The question that needs to be …
Technology today looks vastly different to how it did centuries ago, and this is because our needs, wants, and requirements have evolved. As the years have gone on, humans have developed and created new technological innovations as solutions to their personal and professional needs and challenges. Some may even say that over the years smart …
Today we live in an interconnected world, where digital technology is key to how we live and work. The acceleration of digital transformation has seen technologies like Artificial Intelligence (AI), Internet of Things (IoT), 5G, and other emerging technologies transform customer expectations, wants, and needs. Customers are looking for more and want to spend less. …
How the Telecommunication Industry Needs To Adapt, for the Consumer of the Future Read More »
2021, a year after all the COVID firsts, global adjustments, and “new normals”. At the start of this year, we were more than prepared for what was in store than we had ever been before. We set out to face the realities of remote working and changes within our industry head-on and with determination. Steven …
Adapt IT Telecoms: 2021 Overview — A Year of Acceleration Read More »
