AI technology is becoming a significant focus in the Telecommunications industry, with discussions centred around its applications. Telcos are using AI, which encompasses Deep learning (DL), machine learning (ML), and natural language processing (NLP), to discover valuable information, enhance customer satisfaction, streamline operations, and boost revenue. Telcos must consider whether they are utilising this technology …
Digital transformation is a trending term within the Telecommunications industry. In this highly competitive sector, Telcos have turned to digital technologies to modernise and enhance their business to deliver more efficient and advanced services while improving their internal operations. Digital transformation has been and continues to be an ongoing process that aims to help Telcos …
As digital transformation has continued to accelerate, so has the sheer number of fraudulent activities within the Telecommunications industry. With fraud becoming a real threat to the profitability of Telcos, many are turning to big data analytics to assist in combating fraud. In the blog below, we unpack how fraud impacts Telcos and uncover the …
The rise of mobile use in recent years has accelerated exponentially. The result has been more and more people utilising mobile and IoT devices in their daily lives for communication purposes. This has also meant an increase in the amount of criminals using these devices for illegal activities. Lawful Interception allows governments to access telecommunications …
What is Lawful Interception in Telecommunications Read More »
In today’s business world, it is no secret that it is more expensive to acquire new customers than retain current customers, and this is true for the telecommunications industry. The question is, how do you reduce customer churn and continue to upsell to your existing customer base? The answer lies in advanced analytics. Below we …
How Advanced Analytics Proactively Future-Proofs Your Telco Business and Reduces Churn Read More »
We have said it before, and we will say it again, data and analytics are a Telcos biggest asset, especially if those analytics are available in real-time. Near real-time analytics provide Telcos with complete visibility across business operations while providing the insight needed to make effective business decisions fast. Near real-time analytics plays such an …
Near Real-Time Analytics: 4 Essential Benefits for Telcos Read More »
Big data is possibly the most powerful business asset. You may be asking why? The simple answer is that big data insights can enhance an organisation’s efficiency and productivity, reduce customer churn, and allow businesses to target customers and market products and services better, increasing productivity and revenue. For big data to make this type …
Billing systems play a critical role in maintaining the profitability of Telecommunications operators. You may be asking why? The simple answer is that without an effective billing system the network cannot operate. For the billing process to be as effective as possible, it is important to have a solution that cross-checks the billing system. This …
The Importance of Billing Systems in the Telecommunication Industry Read More »
Network usage data plays a critical role in revenue assurance and fraud detection. It provides essential insights into how consumers are utilising the network, how the network is performing, and any problems or issues related to network usage. This enables a Telco to reduce network revenue leakage, avoid unrecoverable losses and stop fraud. Overview of …
The Role of Network Usage Data in Revenue Assurance and Fraud Detection Read More »
The terms big data and predictive analytics are becoming more and more prominent in the business world and across industries, and for good reason. Big data makes the world go round, but the application of big data for predictive analytics provides businesses with essential insights that help them gain a competitive edge, identify new opportunities to …
Big Data Predictive Analytics – The Difference and The Value Read More »
