Corporate Customer Self-Service

Self-service is revolutionising Africa’s business landscape. Like other digital technologies, it is increasingly becoming a part of our daily lives in our workplaces, businesses, homes, etc. Indeed, these technologies or platforms offer customers a faster, more convenient, and more flexible shopping experience than ever before. No more long waits at checkouts or limited interactions with […]

In today’s digital world, we work in an environment that thrives on instant gratification. For many Corporate Customers, this translates into more control, access and the ability to get the answers they need in real-time. This need for instant gratification directly impacts customer experience and, if not addressed, can lead to customer dissatisfaction and, ultimately,