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Enhance Profitability and Gain Valuable Insights to Create a Focused Customer Experience with KYC

Use KYC data-driven Insights to improve profitability and to provide valuable insights for product development, marketing, and sales. Create a customer-focused environment in which your interactions improve revenue and lengthen your customer's lifespan.

Insights Benefits

Effective customer segmentation using KYC

Create differentiated service offerings through the use of customer segmentation and profiling. By gaining actionable insight into customer behaviour, you can create new revenue streams and increase profitability. Build a 360-degree picture of your customer segments, user patterns, revenue, and more.

Improve customer offerings

Go beyond understanding who your high and low value customers are, and provide customised offers and rewards by identifying which services your customers aren’t using and create focused marketing campaigns that are impactful and have a better chance of success.

Network quality monitoring

Proactively monitor network activity by providing detailed Quality of Service reporting on service and network quality, protocol decoding and service assurance.

Insights Features

  • This platform provides a telco-specific data warehouse with connectors into various data sources used by network operators.
  • This feature is used for call data records (CDR) and any other network event storage and analysis, from terabyte scale to petabyte scale.
  • The solution is offered as a turnkey solution that can be built to exactly what our clients need.
  • The Customerlive Time Value Management module helps to improve brand value.
  • This is a customer-centric module that provides products aimed to increase spend by your customers.
  • This feature allows decision-makers to prioritise and meet the needs of all the customers by estimating customers’ lifetime value and investing in customer satisfaction.
  • The technology helps generate customer profiles that detail what each customer wants, needs, and can afford.
  • This solution provides a view of customers' full network and digital experience.
  • With this feature, you can optimise functionality and security.
  • The self-service capability reduces admin and queries.
  • This is a powerful self-service tool that does not require requests or permissions, the control is in your hands.
  • Customer Due Diligence (CDD) is a basic KYC process where customer’s data such as proof of identity and address is gathered and used to evaluate the customer’s risk profile.
  • This feature automates risk-scoring processes throughout the lifetime of the client, minimising overall risk to your institution.

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How It Works

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