Customer Experience and Mobility

In today’s competitive telecommunications landscape, a great customer experience is central to the success of a Telco. The question is, how do Telcos ensure a great customer experience? The answer lies in personalisation and tailoring the customer experience to the various touchpoints a customer has in their Telco journey. In the blog below, we will […]

Today we live in a digital world that is vastly changing every aspect of  business. One of the most significant changes is being seen in customer experience management. The business-to-consumer relationship is evolving, requiring businesses to adapt to a more people-centric approach to try and understand what customers’ needs and wants are to better serve

Across different industries a variety of self service platforms have been developed to fulfil businesses’ need for delivering exceptional customer service and ensuring a great customer experience. These platforms are changing how businesses interact and engage with customers, and the benefits to all parties involved are evident. Why are so many different kinds of businesses,

Great customer service fuels customer experience, which significantly impacts customer churn. This customer journey is critical for Telcos to look into, especially within a competitive industry like telecommunications. With so many different Telcos in the market, customers are always looking for the best service experience and how a Telco adds value to their lives. This

Today’s telecommunications industry is increasingly competitive, with customers continuously looking for lower prices, better network coverage and more value-added services. With so many Telcos in the market offering similar products and services, one often asks, “What makes a customer choose one provider over another?”. The answer is often customer experience or CX, as it is

As technology evolves and develops, industries, including the telecommunications industry, face many new challenges. One such challenge is answering customer needs, expectations, and wants by maintaining Excellent Customer Service and creating a Great Customer Experience. The telecommunication industry is already turning to advanced technology, specifically Self-Service platforms, to answer to these challenges and the changing

Telcos are looking to thrive in this digital world where voice and text are rapidly losing their appeal and AI is taking over. Two primary areas that require focus from Telcos now more than ever is: Staying relevant, and Retaining customers  Staying relevant and retaining customers is achieved through excellent customer experience, and this is