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Customer Experience and Mobility

CX Technology

What is CX Technology & Why You Should Consider It?

Today we live in a digital world that is vastly changing every aspect of  business. One of the most significant changes is being seen in customer experience management. The business-to-consumer relationship is evolving, requiring businesses to adapt to a more people-centric approach to try and understand what customers’ needs and wants are to better serve …

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customer self service platform

3 Top Customer Self Service Platforms

Across different industries a variety of self service platforms have been developed to fulfil businesses’ need for delivering exceptional customer service and ensuring a great customer experience. These platforms are changing how businesses interact and engage with customers, and the benefits to all parties involved are evident. Why are so many different kinds of businesses, …

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Customer Service Strategy

5 Tips To Build an Effective Customer Service Strategy

Great customer service fuels customer experience, which significantly impacts customer churn. This customer journey is critical for Telcos to look into, especially within a competitive industry like telecommunications. With so many different Telcos in the market, customers are always looking for the best service experience and how a Telco adds value to their lives. This …

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customer experience management

What is Customer Experience Management?

Today’s telecommunications industry is increasingly competitive, with customers continuously looking for lower prices, better network coverage and more value-added services. With so many Telcos in the market offering similar products and services, one often asks, “What makes a customer choose one provider over another?”. The answer is often customer experience or CX, as it is …

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Data analytics

How Advanced Analytics Proactively Future-Proofs Your Telco Business and Reduces Churn

In today’s business world, it is no secret that it is more expensive to acquire new customers than retain current customers, and this is true for the telecommunications industry. The question is, how do you reduce customer churn and continue to upsell to your existing customer base? The answer lies in advanced analytics. Below we …

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customer experience

How Self-Service Platforms are Revolutionising Customer Experience in the Telecommunications Industry

As technology evolves and develops, industries, including the telecommunications industry, face many new challenges. One such challenge is answering customer needs, expectations, and wants by maintaining Excellent Customer Service and creating a Great Customer Experience. The telecommunication industry is already turning to advanced technology, specifically Self-Service platforms, to answer to these challenges and the changing …

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Digitization is the key to customer experience globally

Digitization: The Key To Augment Customer Experience

Telcos are looking to thrive in this digital world where voice and text are rapidly losing their appeal and AI is taking over. Two primary areas that require focus from Telcos now more than ever is: Staying relevant, and Retaining customers  Staying relevant and retaining customers is achieved through excellent customer experience, and this is …

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2021 Overview Blog

Adapt IT Telecoms: 2021 Overview — A Year of Acceleration

2021, a year after all the COVID firsts, global adjustments, and “new normals”. At the start of this year, we were more than prepared for what was in store than we had ever been before. We set out to face the realities of remote working and changes within our industry head-on and with determination. Steven …

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improve customer experience

4 Brilliant Techniques To Improve Customer Experience in a Digital Age

We have said it before, and we will say it again, Digital Transformation is changing every aspect of business, especially where MNOs and the Telecommunication industry is concerned. One of the most significant impacts this technology shift is having is on Customer Experience. Digital technology expands what is possible within this realm and allows MNOs …

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How Digital Transformation Empowers Telecommunication Corporate Customer Satisfaction

How Digital Transformation Empowers Telecommunication Corporate Customer Satisfaction

The advancement of digital transformation within the telecommunication sector is driving change. Corporate customers need solutions that provide them with the ability to manage both business and administrative processes and solve challenges related to the tracking and understanding of mobile data and usage and how to utilise this insight to drive business revenue and growth. …

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