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Customer Experience and Mobility

Advanced Telecoms Solutions

How Digital Transformation Empowers Telecommunication Corporate Customer Satisfaction

How Digital Transformation Empowers Telecommunication Corporate Customer Satisfaction

Marco AlmeidaIn my 20+ years’ experience within the information technology and telecommunications industry, I have assisted businesses in successfully delivering and managing various technology solutions and consulting projects to a multitude of organisations spanning across Telecoms, FMCG, Financial Services, Banking, Retail, ICT, Manufacturing, Public Sector and Mining. My strength and passion lies in the mediation […]

MNO/MVNO/MVNE/MVNA: Key Players in the Market

MNO/MVNO/MVNE/MVNA: Key Players in the Market

Steven SutherlandSteven Sutherland experienced Adapt IT Divisional Executive, dynamic business leader for their Telecoms Division with a demonstrated 25-year history in the telecommunications and IoT sectors. Strong global marketing, sales, and business development professional with 15 plus years focused experience in the Southern and Rest-of-Africa markets and a unique blend of entrepreneurial spirit combined with […]

MVNO Trends 2020: Market Growth

MVNO Trends 2020: Market Growth

Agnieszka PerrinAs the Global Head of Marketing and Business Development with 20 years of experience, Agnieszka’s expertise lies in the practical implementation of digital and traditional marketing strategies for B2C and B2B companies. Through her long-term, client-focused, strategic approach, and branding experience, she continues to develop innovative marketing plans that yield significant results.  Now working […]

How Advanced Analytics Proactively Future-Proofs Your Telco Business and Reduces Churn

How Advanced Analytics Proactively Future-Proofs Your Telco Business and Reduces Churn

Agnieszka PerrinAs the Global Head of Marketing and Business Development with 20 years of experience, Agnieszka’s expertise lies in the practical implementation of digital and traditional marketing strategies for B2C and B2B companies. Through her long-term, client-focused, strategic approach, and branding experience, she continues to develop innovative marketing plans that yield significant results.  Now working […]

Self-Service Portals Give Corporate Customers The Speed, Control and Convenience They Crave

Self-Service Portals Give Corporate Customers The Speed, Control and Convenience They Crave

Digital transformation in the telecommunications industry has brought with it dynamic and innovative ways to manage administrative and business processes both from a Corporate Customer and Telco point of view. These innovations are deeply rooted in the need to solve the challenges around tracking and understanding mobile data and usage and then using this data [...]
What is Customer Experience Management (CEM)?

What is Customer Experience Management (CEM)?

Steven SutherlandSteven Sutherland experienced Adapt IT Divisional Executive, dynamic business leader for their Telecoms Division with a demonstrated 25-year history in the telecommunications and IoT sectors. Strong global marketing, sales, and business development professional with 15 plus years focused experience in the Southern and Rest-of-Africa markets and a unique blend of entrepreneurial spirit combined with […]