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Give your Corporate Customers Full Control and Increase your Brand Loyalty

Support your high-value Corporate Customers with a highly customisable and easy to use self-service solution. This solution provides Telcos and their Corporate Customers with full visibility and control of their IT ecosystem in one consolidated place. Not only is this a cloud-based or on-premises platform but it can be branded to be 100% you, by you, for your customers.

Telco Benefits

Create additional revenue streams

This solution allows you as a Provider to offer customers more value added services which in turn creates new revenue streams that enhance profitability.
business model

Increase brand loyalty

By offering customers a solution like this, that gives them control and enhances efficiency, you are adding value. This improves customer retention and experience while reducing churn.

Optimises functionality and security

This technology ensures that all data and information are secure and easily accessible by those granted access. This allows customers to optimise functionality and efficiency.

Reduce the administrative burden

The self-service capabilities of this solution allow customers to control and manage elements directly on their side. This reduces the number of queries coming through from customers and the administrative burden on Telcos.

Seamless integration with existing solutions and 3rd party applications

This solution has been developed and created to seamlessly integrate with existing solutions, reducing implementation complexity. The CCSS platform can also integrate or interface with any third-party application and in doing so enables the creation of a truly immersive, single-user experience.

Minimal capital investment required

This technology is structured modularly, allowing you to scale up and down on the services depending on your needs and budget.

Benefits for MNO Corporate Customers

Offer customers more control

Utilise this powerful self-service platform for faster access to information without the need for requests or permissions.

Informed decision making

This technology provides the insight and understanding around real data usage and the cost of all Telco services, which can be used to drive strategic business decisions.

Enhanced visibility

This solution offers a consolidated, single user experience and a single source of truth which assists in providing you with an accurate view of your IT environment and information.

Accurately predict trends

This solution allows you to future-proof your business by accurately predicting trends and their impact on your bottom line and overall business, enabling you to plan effectively.

Effectively manage spend

This technology provides the insight and data needed to effectively manage and control spend in relation to control spend down in relation to all technology and telecoms services.

Save on expenses

Utilise this innovative technology to identify and eliminate abuses and save on your monthly bills.

Corporate Customer Self Service Features

  • The People and Organisation feature is designed to assist Corporate Customers in allocating and managing the IT resources allocated to employees and departments
  • This centralised end-user management feature gives Corporate Customers the ability to easily allocate, identify, apportion and monitor all assigned Telco and technology services from a people-focused view that mirrors their business hierarchy
  • This is a complete feature for all financially dependent variables within a Corporate Customer's IT ecosystem
  • This feature helps Corporate Customers achieve greater financial visibility by aiding them to manage invoices, infrastructure, services and inventory as well as budget forecasting of these within one, centralised space 
  • This solution is flexible and robust and provides accurate billing information and reporting
  • This feature provides Corporate Customers with access to unprecedented visibility, control and predictability over data usage
  • The APN Data Management module is a feature that allows the Corporate Customer to gain access to a consistent and effective connectivity solution that supports working requirements. This includes remote work and the demands of their employees
  • This feature empowers Corporate Customers to manage their data services without having to implement complex setups, configuration or integration into the primary network
  • Accurate & real-time data management service for their end-customer’s mobile workforce, data or IoT environments
  • Mobility is a mobile management feature that assists Corporate Customers in understanding and managing their mobile utilisation and services
  • This offers Corporate Customers unmatched visibility and control of their mobile voice and data consumption, plan types, services and costs
  • IT assets contribute significantly to most Corporate Customers’ overall asset footprint
  • The IT Asset Management feature gives access to all hardware elements that are found in the business environment
  • This feature will deliver an inventory platform for your customers to easily allocate, manage and depreciate their IT assets
  • As a true business enabler, the accurate, informational data value extracted from this platform will allow for the procurement and deployment of the correct technology to support end-users as well as drive decision-making
  • The Unified Communications Management feature has the capability to integrate with any Unified Communications platform in order to collate, interpret and process CDR data
  • This feature provides reporting and management services that enables Corporate Customers to effectively allocate usage, traffic and expenditure for their fixed-line environment
  • This feature gives access to itemised usage data which can easily be transformed into actionable insights
  • Corporate Customers are able to allocate and report on usage and costs accurately across IT related services including fixed-line, print, video conferencing and others
  • The imports feature allows the transfer of spreadsheet data, in bulk, into the CCSS platform
  • This reduces the heavy lifting and time spent on having to capture person, asset or service information data, one at a time
  • This is an integrated ticket logging feature for Telco Corporate Customers and/or resellers to engage and interact with the Telco and/or Adapt IT with regards to support
  • This platform is inclusive of a Self-Help portal enabling your Customers to have access to information such as support FAQs, self-help articles, training videos, training assessments, documentation and system notifications

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