For the first time in three years, the Africa Tech Festival took place, and the Adapt IT Telecoms team was right in the middle of all the exhibition action. It is always great to be part of this incredible event and to connect with industry leaders, customers, and potential customers. It also enabled us to …
Technology today looks vastly different to how it did centuries ago, and this is because our needs, wants, and requirements have evolved. As the years have gone on, humans have developed and created new technological innovations as solutions to their personal and professional needs and challenges. Some may even say that over the years smart …
In today’s business world, it is no secret that it is more expensive to acquire new customers than retain current customers, and this is true for the telecommunications industry. The question is, how do you reduce customer churn and continue to upsell to your existing customer base? The answer lies in advanced analytics. Below we …
How Advanced Analytics Proactively Future-Proofs Your Telco Business and Reduces Churn Read More »
Big data is possibly the most powerful business asset. You may be asking why? The simple answer is that big data insights can enhance an organisation’s efficiency and productivity, reduce customer churn, and allow businesses to target customers and market products and services better, increasing productivity and revenue. For big data to make this type …
Today we live in an interconnected world, where digital technology is key to how we live and work. The acceleration of digital transformation has seen technologies like Artificial Intelligence (AI), Internet of Things (IoT), 5G, and other emerging technologies transform customer expectations, wants, and needs. Customers are looking for more and want to spend less. …
How the Telecommunication Industry Needs To Adapt, for the Consumer of the Future Read More »
As technology evolves and develops, industries, including the telecommunications industry, face many new challenges. One such challenge is answering customer needs, expectations, and wants by maintaining Excellent Customer Service and creating a Great Customer Experience. The telecommunication industry is already turning to advanced technology, specifically Self-Service platforms, to answer to these challenges and the changing …
Money laundering is a problem for many businesses and organisations globally, which is why they are turning to Anti-Money Laundering (AML) solutions to protect their customers and revenue. AML includes policies, laws, and regulations to prevent financial crimes. To enhance compliance with these laws and policies, many businesses turn to technology and software, particularly Anti …
Anti Money Laundering: Protect your business from financial crime in South Africa Read More »
There is no doubt that digital transformation is changing the way business is being conducted. One of the biggest enablers of digital transformation in business is the use of cloud computing. This creates a unique business opportunity for Telcos to fulfill the need for information technology resources that improve and streamline business efficiency, processes, and …
Cloud Computing: Unpacking the Value for Your Business Read More »
Data security is impacting the telecommunication industry significantly. The digital transformation shift has seen more and more awareness placed on the value of data as well as a stark increase in data volumes. This associated value has made data a hot commodity, and in doing so a target for cybercriminals. We have said it before, …
Data Security: How are MNOs managing this in the digital era? Read More »
The discussion around eSIM technology is trending globally. This is primarily due to digital transformation and a move towards catering to the expanding needs of consumers. The question is, are all markets, especially those in Sub-Saharan Africa, ready for this move? Take a look at our point of view on this specific topic below. The …
eSIM Adoption – Is Sub-Saharan Africa ready for the evolution? Read More »
