Hannes Van Heerdan

As the Product Manager of Advanced Analytics within the Adapt IT Telecoms division, I bring 16 years of Telecommunications expertise to the table. Over the past 8 years, my focus has been on Product Development. My responsibilities encompass identifying customer needs, monitoring industry trends, and driving our Advanced Analytics strategy. I'm deeply passionate about leveraging big data for analytical insights and product evolution through machine learning and AI. My experience extends to Mobile Network Events, Mobile Financial Services, and supplementary services.

Quantifying the Benefits of Cloud Migration for Telcos via ROI

In the rapidly evolving Telecommunications landscape, cloud migration has emerged as a transformative force for Telcos. Telcos are leveraging cloud technology to enhance competitiveness, meet customer demands, and drive efficiency. As Telcos navigate this understanding, the Return on Investment (ROI) of cloud migration becomes essential. Below, we explore the significance of quantifying ROI for Telcos […]

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Leveraging LBS for Targeted Advertising and Customer Engagement

Advanced Analytics, NextGen v.Services / Hannes Van Heerdan

The evolution of technology has seen a dramatic shift in how businesses are choosing to market and advertise their services. One of the technologies being utilised more and more is Location-based services (LBS), which use real-time geo-data from mobile devices to deliver relevant services, information, and advertisements to the customer’s current location. This technology is

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Expanding Customer Understanding with Network Transaction Analysis

Advanced Analytics, CDR Live / Hannes Van Heerdan

Understanding your customers is vital in the Telecommunications industry, where personalised services and targeted marketing are essential for customer satisfaction and retention. Network transaction analysis plays a significant role in identifying customer preferences and usage patterns, enabling Telcos to deliver tailored experiences and optimise their services. In this blog, we dive into the importance of

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Securing Your Telecom Network in the Age of Cyberattacks

Uncategorised, Cyber Security / Hannes Van Heerdan

In today’s digital age, cyberattacks pose an ever-growing threat to the Telecommunications industry, impacting the integrity, availability, and confidentiality of communication networks and services. With the global cost of cybercrime projected to surge in the coming years, Telcos must safeguard their networks and customer data from sophisticated cyber threats. Robust and innovative cybersecurity measures, strategies

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How to Prevent Your Telco Data Lake from Becoming a Swamp

Big Data, CDR Live / Hannes Van Heerdan

In today’s rapidly evolving Telecommunications landscape, the volume and diversity of data generated present both opportunities and challenges for Telcos. As the industry continues to embrace digital transformation and innovative technologies, effective data management has become the cornerstone for success. At the heart of this management lies the distinction between data lakes and data swamps.

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What Is Customer Analytics In Telecoms & How Is It Used?

Advanced Analytics / Hannes Van Heerdan

In the past few years, there has been a significant transformation in various sectors, with Telecommunications being one of them. Telcos have started incorporating cutting-edge technological advancements, like advanced analytics, to enhance their offerings and provide customers with superior products and services, as well as providing a holistic view of customer behaviour. Customer analytics plays

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Data Processing: From ETL to Advanced Analytics

Adapt IT Telecoms / Hannes Van Heerdan

With digital transformation impacting every aspect of businesses today, the significance of big data and its value in delivering valuable and actionable insights cannot be overstated. The saying that “data makes the world go round” holds true. However, to truly benefit businesses, the Extract, Transform, and Load (ETL) processes must be precise, accurate, relevant, and

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Leveraging AI and ML in Telecoms to enhance offerings and maximise operations

5G / Hannes Van Heerdan

Today’s telecommunications landscape is rapidly evolving, and integrating Artificial Intelligence (AI) and Machine Learning (ML) technologies has become critical to the success of Telcos. As more and more consumers demand seamless connectivity, enhanced user experiences, and optimised network performance, Telcos are turning to AI and ML technologies to make this possible. The blog below highlights

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The Impact of AI in Telecommunications

CDR Live / Hannes Van Heerdan

AI technology is becoming a significant focus in the Telecommunications industry, with discussions centred around its applications. Telcos are using AI, which encompasses Deep learning (DL), machine learning (ML), and natural language processing (NLP), to discover valuable information, enhance customer satisfaction, streamline operations, and boost revenue. Telcos must consider whether they are utilising this technology

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AI Leading Digital Transformation In Telecoms

Digital Transformation, CDR Live / Hannes Van Heerdan

Digital transformation is a trending term within the Telecommunications industry. In this highly competitive sector, Telcos have turned to digital technologies to modernise and enhance their business to deliver more efficient and advanced services while improving their internal operations. Digital transformation has been and continues to be an ongoing process that aims to help Telcos

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