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Corporate Customer Self-Service Platform (CCSS)

Our client is a leading South African Mobile Network Operator that offers services to more than 2000 Corporate and Enterprise Clients who service more than 50 million customers each month. The Operator was experiencing challenges involving inconsistent communications with its Corporate Customers around their GSM spend across both voice and data services.

In this case study we unpack these challenges, the solution that was implemented and the results.

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