We adapt and connect Problems with solutions Your ideas with reality People through technology
Advanced Telecommunication Software Solutions
Adapt IT Telecoms provides advanced Telecommunications Software Solutions that understand, enhance and anticipate business needs and is utilised across an array of sectors that include Mobile Network Operator’s (MNO), Mobile Virtual Network Operator (MVNO), Internet Service Providers (ISP), Enterprise, Governments, Regulatory Authorities, Law Enforcement Agencies and Financial Institutions. When implemented, these solutions enhance competitiveness, increase efficiency and drive your business growth and profitability.
Advanced Analytics
Gain insight into business critical analytics related to revenue streams, customer churn, growth opportunities, interconnect traffic, customer behaviour and more in almost real-time.
.
LEARN MORE
Customer Experience and Mobility
Offer your users innovative self-service platforms and solutions that put the control, visibility and efficiency in their hands, enhancing their overall customer experience which reduces churn.
.
LEARN MORE
NextGen v.Services
Enhance competitiveness by providing customers with value-added services that can be easily integrated, implemented and rolled out to market, efficiently and quickly.
.
LEARN MORE
Internet of Things
Offer your users an IoT device management platform that allows users them to control, manage and secure their devices, taking the administrative burden off of you.
LEARN MORE
FinTech
Tap into the growing number of unbanked customers while differentiating yourself within the market by creating inclusive, agile, and responsive FinTech solutions that add value and convenience to your customer base and enhance profitability.
LEARN MORE
Know Your Customer
Ensure the safety and security of user data and protect users against identity theft and fraudulent activity through authentication processes. This solution also enables you to gain insight into your customer profiles, churn, device and data usage etc, in order to upsell products and services.
LEARN MORE
Telecoms Latest News
How Adapt IT’s Social Good Hackathon Empowers Young Innovators and Transform Industries
The 5th annual Adapt IT Social Good Hackathon at Wits University, held at the T.W. Kambule Mathematical Sciences Building, brought together 156 enthusiastic students eager
How Banks Becoming MVNOs Reshapes the Telecom Landscape
The entry of banks into the Mobile Virtual Network Operator (MVNO) market is transforming both the financial and telecommunications industries. Banks are creating innovative service
Transforming Business in Africa: The Impact of Self-Service Technologies
Self-service is revolutionising Africa’s business landscape. Like other digital technologies, it is increasingly becoming a part of our daily lives in our workplaces, businesses, homes,
People Behind Technology
Driving Customer Satisfaction: The Role of Support Engineers in the Era of Automation
Tell us a bit about your background and how you got into your area of specialisation. After earning my diploma in Information Technology, I landed
Empowering Telco Analytics: The Role of Automation in Business Data Analysis
What sparked your interest in the Analytics space? After completing my computer engineering degree at the University of Mumbai, India, I joined TCS which stands
Empowering Growth: HR’s Role in Tech Professional Development
Please share a bit about your journey and what drew you to the field of Human Resources, particularly within the dynamic environment of the Technology
Upcoming Events
Date: 16 – 17 July 2024
Location: Belmond Mount Nelson Hotel, Cape Town, South Africa
Date: 11 – 14 November 2024
Location: Cape Town, South Africa
Booth Stand: TBC
Social Good for Africa Hackathon 2024
Date: TBCLocation: Wits University, South Africa
Africa Tech Festival 2024
Date: 11 – 14 November 2024Location: Cape Town, South AfricaBooth Stand: TBC
MWC Barcelona 2024
Date: 26 – 29 February 2024Location: Fira Gran Via, Barcelona
Trusted by Leading Brands Testimonials
Yusuph Mahamud
Head of Information Systems and Billing at Vodacom Tanzania plc
- Tanzania
“One portion where EDW helped us a lot, was on a partner’s USSD codes. It helped us as Commercial to have a fast and clear insight into what is going on, and where we should make changes. This change has made a significant difference since the first of July 2021”
Vodacom CEO Award for Best Business Partner
- South Africa
Adapt IT Telecoms is proud to achieve this accolade from one of the largest telecommunications companies in Africa which shows that we are succeeding in our goals. Thank you to Vodacom for choosing Adapt IT Telecoms as your preferred partner.
Sham Sreedharan
Data Management Senior Specialist
- Australia
“To ensure the success of Telstra’s 5G strategy, it was critical to identify the appropriate measures of success and monitor them. CDRlive was an incredibly important source of information for the 5G performance dashboard. We were able to measure the success of 5G devices rollout, customer plan uptakes and customer usage patterns. We were also able to identify opportunities to increase 5G device uptake and plans based on customer usage data from CDRlive. The combination of data from operational support systems and business support systems in CDRlive was imperative in measuring the right success factors. Thank you Gerda and team for your support in understanding the CDRlive data and also providing an interface to our dashboard.”
Pierre van Rooyen
Managing Director
- South Africa
We at the Integra Group are privileged to have partnered with Adapt IT and are using their APN Management product. Being a Channel partner for the SAAS product range has not only grown our business by adding to our solutions basket, but also allowed us to build bespoke solutions for our customer that would otherwise not have been possible. Thanks for the great service. Keep it up!
Head of Procurement
Leading South African Bank
- South Africa
“Our business has been under tremendous pressure during this period of lockdown and we appreciate the sacrifices made by yourselves and the back-office team that support you in ensuring that we are able to service our internal staff seamlessly. You have made a massive difference to our lives today by enabling us with the necessary permissions to manage our data consumption. On behalf of the bank and all divisions we service, we are grateful to you for achieving this monumental task at such short notice”
Gerald Porter
Product Manager - Pre-Paid Mobile | Product & Technology
- Australia
“The CDRlive team and the reports they generate give us the ability to understand what the customers want and what makes our product profitable.
They are agile, accommodative and deliver key business insights within tight timeframes”
Siyabonga Shabangu
Senior Specialist Online & SEO
- South Africa
“As our online platform was growing in terms of content and traffic, customers were struggling to find what they were looking for on our website. By implementing the Search Platform with Adapt IT, we serviced our customers better. Adapt IT helped us on our Digital Strategy which was to capatilise on customers going to digital first and removing barriers to entry”
Laura Grenfall
GM Retention & Growth Acting - Retention & Growth Prepaid
- Australia
“The CDRlive team/function plays a business-critical role in delivering weekly reporting – enabling us to understand, forecast and respond customer movements, recharge and usage behaviour within the Pre-Paid base.”
James Munt
Project Manager Rating and Charging Platform Engineering Networks & IT
- Australia
“CDR Live have been pivotal in the success of the Hybrid Project. Not just delivering the complex reporting that needed to be derived from 100’s of reporting requirements (over 3 years), but the delivery method and flexibility made it so easy and effortless for us. It’s not just the doing that has impressed me, it’s the knowledge and collaborative nature of how both of us can work together that truly makes it’s a strong business relationship.”
Nav Mohan
Prop Design & Development-Senior Specialist Consumer and Small Business
- Australia
“The CDR Live team is exceptional at putting together report/data outputs at a granular level that helps us derive deeper meaningful insights on the critical Base metrics and monitor key movements. These help the Segments and Retention teams design long term strategic or tactical intervention campaigns with strong and relevant offers, which we can execute at a very targeted level.”
Arshad Jabbar
Senior Engineer Received Experience Design
- Australia
“Usage information is used for both business reporting and forecasting which enables us to direct investments. Performance information is used to report metrics like Quality of Voice calls and Call drops which is used to track network/devices KPIs as well as used for Customer assurance teams”
John Siomos
- Australia
“I have been using CDRLive Reporting for over 10 years in order to provide insights back to my customers and look for areas of efficiencies that in return instil value. Without CDR Live Reporting the ability to represent Telstra’s commercial position can be lost and confusing for customers and often challenging to identify on hard copy bills or legacy systems.”
Andre De Jager
Commercial Department | MTC EDW OCS
- MTC Namibia
“One portion where EDW helped us a lot, was on a partner’s USSD codes. It helped us as Commercial to have a fast and clear insight into what is going on, and where we should make changes. This change has made a significant difference since the first of July 2021”
Sylvester Mudjanima
Revenue Assurance & Fraud Assistant Officer | MTC RAFMS – Recon of Tap Out and Switch
- MTC Namibia
“I’d like to say that you did a great job with it and it’s really yielding fruit from the required departments.”
MTC General Feedback
Commercial Department | MTC EDW
- MTC Namibia
“We now have insight on our customer’s usage behaviour as well as purchase behaviours which assist us in product creation or change decisions. Previously we were operating in the dark.”
MTC General Feedback
Commercial Department | MTC EDW
- MTC Namibia
“It saved on time and IT development resources by giving IT development clients independence of retrieving data and reports on their own instead of being too reliant/dependent on IT Dev to provide the reports.”
MTC General Feedback
Commercial Department | MTC EDW
- MTC Namibia
“EDW is a great platform. It has helped me render services to businesses with ease. And the support is really appreciated.”
MTC General Feedback
Manager IT Development Department | MTC EDW Operational/Analytical Support
- MTC Namibia
“This is excellent customer service and one of the best consultants to work with. Thank you so much for the fast response and comprehensive exercises done. You are always so helpful.”
Adapt IT Telecoms Is Officially Accredited by ICT Authority
- South Africa
Adapt IT Telecoms has been officially accredited by Kenyan State Corporation, ICT Authority, and granted the coveted Certificate of Accreditation under the Category ICTA 3: SYSTEMS AND APPLICATIONS! This means we’re authorised to deliver top-notch ICT services as a Trusted Solution Services Provider! Our commitment to excellence and dedication to delivering cutting-edge ICT solutions have been recognised, and we couldn’t be prouder.
Discover how Self-Service Platforms Deliver an Ultimate Customer Experience in the Telco Industry
In this whitepaper we examine how self-service solutions are revolutionising customer service and experience within the Telecommunication industry and how this platform answers customers’ specific needs for more control, access, flexibility, and convenience.