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Deon Hattingh

Entrepreneurial Technologist with a proven track record in IT, Infrastructure and Service Management.Strong focus on solution design, implementation and integration, specifically within the mobile data and connectivity landscape.

customer self service platform

3 Top Customer Self Service Platforms

Across different industries a variety of self service platforms have been developed to fulfil businesses’ need for delivering exceptional customer service and ensuring a great customer experience. These platforms are changing how businesses interact and engage with customers, and the benefits to all parties involved are evident. Why are so many different kinds of businesses, …

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Mobile data connectivity, connectivity management

How Network Operators Can Remain Flexible With Mobile Data Connectivity

The telecommunication industry today is dynamic and highly competitive, with many MNOs and MVNOs competing for the same pool of customers. The question is, what makes a customer choose one provider over another? The answer lies in the ability to offer flexible and value-added services that meet customers’ changing needs. One of the most significant …

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apn, apn management

The Key to Proactively Manage Data in a Digital Era

Today’s world is vastly different to how it was years ago, the main difference being the reliance on digital technology and, ultimately, the need for data and data management. The acceleration of digital technology has meant businesses across sectors rely on technology to function. This has created a unique opportunity for resellers and partners to …

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Digitization is the key to customer experience globally

Digitization: The Key To Augment Customer Experience

Telcos are looking to thrive in this digital world where voice and text are rapidly losing their appeal and AI is taking over. Two primary areas that require focus from Telcos now more than ever is: Staying relevant, and Retaining customers  Staying relevant and retaining customers is achieved through excellent customer experience, and this is …

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IoT ecosystem

What is an IoT ecosystem? (5 Important Components)

The Internet of Things (IoT) is a network where every object has its own identity and can be accessed through the internet. The IoT ecosystem consists interconnected devices that work together towards one goal, such as creating an intelligent city with all its facilities or providing convenience in your home by connecting multiple devices. But …

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Big Data Predictive Analytics – The Difference and The Value

The terms big data and predictive analytics are becoming more and more prominent in the business world and across industries, and for good reason. Big data makes the world go round, but the application of big data for predictive analytics provides businesses with essential insights that help them gain a competitive edge, identify new opportunities to …

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iot connectivity management

Empower IoT Connectivity Management With APN-as-a-Service Technology

A businesses functionality and productivity is centred around the Internet of Things (IoT) devices from machines, laptops, mobiles, tablets etc.  Managing the growing number of IoT devices, their data use, and connectivity efficiently is often a challenge for businesses. Adapt IT’s APN-as-a-Service technology has been used to develop IoT connectivity management solutions, simplifying this process …

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Advantages of IoT: Unlocking Your Telco’s Potential

Subscribers no longer need to settle for simple technological tools but can instead look forward to advanced technological tools, pushing the demand for telecommunications to review their offerings and transform, or risk being left in the tracks of their competitors. The advantages of IoT (Internet of Things) are automating tasks, smart control of our homes, …

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internet of things

How IoT Technology Improves Your Business

IoT technology connects devices, things and software, shares information and enables communication, and gives the opportunity for action and interaction through automation and machine learning. There are two types of IoT technology: CIoT (Consumer Internet of Things) refers to convenience for customers IIoT (Industrial Internet of Things) is more system-focused for industries to improve efficiency, …

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