Empower Your Customers, Elevate Your Network with Network IVR Self-Care and Outdial Solutions
In an always-on world, your customers expect seamless self-care and proactive communication. Our Network IVR Self-Care and Outdialer solutions empower Telcos to provide instant support, drive engagement, and increase satisfaction. Discover how your network can be more responsive and proactive than ever.
Transform Customer Experiences at Every Touchpoint
Maximise Customer Loyalty
With easy account management through this Network IVR solution, customers stay happier and more loyal, knowing their network values their time.
Turn Missed Calls into Opportunities
Never miss a connection. Our Network IVR call completion options ensure every interaction matters, even if the customer is unavailable.
Boost Revenue with Proactive Campaigns
Effortlessly reach customers with timely offers, driving engagement and boosting revenue through our Network IVR Outdialer.
Seamless System Integration
Everything connects – billing, CRM, and network provisioning – creating a smooth, unified experience for customers and your team.
Gain Actionable Insights
Capture feedback and responses to refine your approach and understand what your customers really want.
Self-Care Network IVR for Prepaid Accounts
Our solution grows with you, adapting to your expanding customer base with ease. Future-proof your network with scalable infrastructure.
The Features That Make This Possible
Our Network IVR solution enables users to check account balances and top up instantly, without needing to talk to an agent.
Easily manage call redirection, helping your customers stay connected even when they miss a call.
Effortlessly connect with your billing, CRM, and core network systems, delivering a smooth experience for both customers and support teams.
Run announcements, special offers, and surveys directly through our Network IVR Outdialer, providing meaningful customer interactions with zero hassle.
Choose from several call-flow options based on campaign needs:
- Broadcast: Simple announcements without customer interaction.
- Offer: Announcements with interactive options to accept, reject, request more info, or a callback.
- Survey: Interactive feedback collection with multiple-choice survey options.
Grow your outdial capacity with ease, ensuring your infrastructure scales with your customer engagement needs.
Let’s Tailor Your Network IVR to Exceed Customer Expectations
Our team is ready to help you create a responsive, engaging Network IVR experience for your customers. Get in touch to discuss how our Network IVR Self-Care and Outdialer solutions can redefine your customer engagement strategy.
Free Resources
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Ensure revenue assurance and protect the health of and safety of citizens.
CDRlive
Enabling you to make effective revenue and churn management decisions through actionable insights.
Call Data Records -The Lifeblood of Telecommunications
Explore how CDRlive technology ultimately allows you to easily answer questions for empowerment around making effective revenue and churn management decisions.
CDRlive Enabling High-Level Risk Management Software for Governmental Organisations
Uncover how this non-intrusive solution offers 100% connectivity, enhanced visibility and reliability to ensure the health, safety, and security of citizens.
Analytics & APN-as-a-Service
Identify cost-effective plan selections for network subscribers as soon as they become relevant to reduce monthly recurring costs.
Analytics-as-a-Service for MVNO
Analyse millions of network subscribers, accurately predicting if and when they should be migrated to minimise the MVNOs monthly carrier cost.
Advanced Analytics - CDRlive
Track and manage profitability, data integrity, predictability, and risk mitigation in real-time.
Mobile Financial Services (MFS) Analytics
Leverage your data into actionable insights to identify new revenue streams through predictive algorithms.
