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Kenya: At The Forefront Of Telecommunications

Kenya: At The Forefront Of Telecommunications

Play In Kenya, modernization is squashing old ways of doing business, and smart millennials are at the forefront of the transformation. Skilled developers and programmers work to accelerate innovation across the country to build cutting-edge telecommunication solutions birthed from the country’s challenges. Kenya learned that ICT has the potential to mobilize the country out of [...]
5G In Africa: MNO’s Need To Begin Their Preparations Before It’s Too Late.

5G In Africa: MNO’s Need To Begin Their Preparations Before It’s Too Late.

Play 5G performance promises up to 20 Gbps of peak throughput and 1 msec latency,  is the most talked about the benefit, but the truth is that 5G enables a lot more because of its network architecture, due to the ability to combine carriers, scale antenna systems, and densify the network. 5G is much more [...]
How To Stay Competitive In A Disruptive Telecom Industry

How To Stay Competitive In A Disruptive Telecom Industry

Play McKinsey calculations forecast that digitalization could act as an opportunity for telecom operators to increase profits by as much as 35%. In this article, find out how telecoms can stay competitive and increase revenue with digital transformation. Digitization vs. digitalization vs. digital transformation Digitization, digitalization, and digital transformation are terms causing confusion on a [...]
Internet Of Things: How to Optimize Customer Experience With IoT

Internet Of Things: How to Optimize Customer Experience With IoT

PLAY It’s ironic that the telecoms industry has always been at the forefront of technology, the very thing that allows for the optimization of customer experience, and yet, telecommunications has its fair share of challenges when it comes to customer experience. And now, here comes IoT (Internet of Things) - for telecoms, it either means [...]
CDRlive – 18 Years Of Evolutionary Technology And Industry Expertise

CDRlive – 18 Years Of Evolutionary Technology And Industry Expertise

PLAY Imagine knowing what your competitors are up to and how their customers behave? And imagine understanding the needs of your target audience and being the first MNO to give them what they want, consistently? Data analysis can do this for your business. However, Forbes reports that across all industries, only 53% of companies are [...]
5 Compelling Reasons Why Customer Experience Creates A Competitive Edge For Telecom’s

5 Compelling Reasons Why Customer Experience Creates A Competitive Edge For Telecom’s

PLAY Most companies struggle to grasp the concept of the customer experience, and even more so, the telecoms industry. In fact, Forbes reports that telecommunications are one of the industries consumers most dislike dealing with. In addition, a survey by ITWeb shows that people are prepared to pay 16% more for enhanced customer experience. It, [...]
Digitization: The Key To Augment Customer Experience

Digitization: The Key To Augment Customer Experience

PLAY It’s strange to think that although the telecoms industry fuels the digisphere, for the most part, they do not derive value from it. However, McKinsey reported that digitization could increase teleco profits by 35%, but that the average global improvement rate is a mere 9%. In order to thrive in this new digital culture [...]
Telecommunications in 2018: A Year in Review

Telecommunications in 2018: A Year in Review

Mobile Operators had a challenging 2018. With consumers demanding more from their MNO's, digitization strategies had to be well thought of and initiated to keep up with the demand of the new digital customer and provide an all-inclusive customer experience. More so, MNO's have also had to consider transforming their networks and operations with the newest [...]
Big Data Monetization In Telecoms: 4 Key Strategies

Big Data Monetization In Telecoms: 4 Key Strategies

A video is responsible for more than two-thirds of network traffic today. While most telecoms operators are already aware of this, very few question predictions that video will account for more than 80% of connectivity within five years. And they certainly don’t understand it’s growth, nor how it impacts their networks. In five years time, [...]
CDR : How To Leverage Your Call Detail Records Effectively

CDR : How To Leverage Your Call Detail Records Effectively

When a customer makes a phone call or some kind of other telecommunications transaction, a call detail record (CDR) is made to keep track of these records for billing purposes.    The question is: is your business maximising those records to increase profit and decrease cost? Analysing detailed call records allows telecom companies to maximise [...]