CASE STUDY
Revenue Assurance and Fraud Management System (RAFMS)
Our client, a large Namibian Network Operator, required a platform where potential revenue loss, suspicious transactions or customer activity would automatically be flagged and tracked by a Revenue Assurance and Fraud Management System (RAFMS). In order to achieve this, it had to be done in such a way that provides an overview of the particular issue, and makes it easy to navigate the investigation into the detail of each possible case – through the use of dashboards.
In this case study we unpack the challenges the client faced, our solution approach, the key pillars used in implementation and and the results.