Revenue Assurance and Fraud Management System (RAFMS)

Our client, a large Namibian Network Operator, required a platform where potential revenue loss, suspicious transactions or customer activity would automatically be flagged and tracked by a Revenue Assurance and Fraud Management System (RAFMS). In order to achieve this, it had to be done in such a way that provides an overview of the particular issue, and makes it easy to navigate the investigation into the detail of each possible case – through the use of dashboards.

In this case study we unpack the challenges the client faced, our solution approach, the key pillars used in implementation and  and the results.