Powering Seamless Transitions
How Adapt IT Telecoms Helped MTC Namibia Transition to a New OCS Vendor
When MTC Namibia needed to switch Online Charging System (OCS) vendors, they faced a complex and high-stakes challenge. Billing data transactions are intricate, with vast amounts of data requiring seamless integration to avoid disruptions. Any downtime could impact revenue reporting and decision-making at the highest level. To ensure a smooth and efficient billing vendor swap out, MTC Namibia turned to Adapt IT Telecoms, a trusted partner with a proven track record in telecom data management. Leveraging their Big Data Analytics solution, expertise in data transformation, and structured approach, Adapt IT Telecoms, in partnership with BPI and NEC (XON), successfully delivered a zero-downtime, high-accuracy billing data swop out, allowing MTC Namibia to continue accessing the financial, revenue and billing reports required for business success.
The Journey of MTC Namibia and Adapt IT Telecoms
As Namibia’s first and largest mobile telecommunications provider, MTC Namibia has connected over three million subscribers since 1994. Committed to innovation and reliability, the company continuously adapts to industry changes to better serve its customers.
MTC Namibia’s partnership with Adapt IT Telecoms began in 2018, with support from BPI, which ensures compliance with local legislation, and NEC (XON), which collaborates with BPI to deliver tailored solutions. Over the years, Adapt IT Telecoms has played a key role in MTC Namibia’s data strategy, providing a robust Enterprise Data Warehouse (EDW) and a range of other big data solutions to optimise reporting.
With a strong track record of delivering effective solutions, MTC Namibia turned to Adapt IT Telecoms when the time came to migrate to a new Online Charging System (OCS) vendor. Given the complexity of billing transitions, they needed a trusted partner who could facilitate a seamless switchover – ensuring uninterrupted operations, smooth data migration, and continued access to essential business reports.
The Business Challenge
Swapping out an Online Charging System (OCS) vendor is no small task. It’s a complex process that, if not handled correctly, can cause major disruptions. One of the biggest hurdles faced was the differences in data structure and format between the old and new vendors, as well as the various business logic and rules implemented for successful billing logic. The charging files weren’t identical, meaning a simple transfer into the data warehouse wasn’t an option. Instead, the migration had to be carefully managed to ensure a smooth transition, maintain data integrity, and keep business operations running without interruption. A vital part of this process was ensuring that finance, billing, and revenue reports could still be generated accurately from the new billing data.
Adding to the complexity, working with a vendor based in Asia, whose team operated both on-site and remotely, introduced significant language barriers that affected effective communication and collaboration at times.
For MTC Namibia, the transition was an additional strain on internal resources. With their team focused on managing the broader impact of the vendor change, they needed a partner who could take charge of the data migration process without disrupting day-to-day operations.
Adapt IT Telecoms Strategy and Execution
Delivering Exceptional Results with Big Data Analytics
The Big Data Analytics solution delivered impressive results, ensuring a smooth and successful OCS vendor swap. One of the biggest wins was achieving zero downtime during the ETL ingestion process – a significant factor in maintaining accurate reporting. This meant the client had continuous access to the financial and revenue reports they relied on for critical business decisions.
What set this project apart was the speed of execution. While similar data migrations typically take 12 to 24 months, Adapt IT Telecoms completed the entire process in just five months, which is an industry-leading achievement.
Beyond ingesting the new billing data, the team proactively identified and managed data gaps, ensuring that no inconsistencies affected reporting. By developing custom business logic and adapting vendor data formats, the team maintained data accuracy and integrity throughout the transition.
Despite all the challenges, the migration was handled seamlessly. The flexibility and agility of the Big Data Analytics solution played a key role in ensuring a smooth vendor swap. Thanks to this structured approach, the client was able to achieve their goals while mitigating challenges before they could impact operations.
The Solution Impact at a Glance
Rapid Migration Completion – Successfully completed in just 4–5 months, far exceeding the industry standard of 12–24 months.
Zero Downtime – The transition was seamless, with no interruptions to business operations or reporting.
High-Volume Data Processing – The Online Charging System (OCS) ingestion managed:
21 sub-streams
186,135 files loaded on 10 March
171,449,460 records processed in a single day
Seamless Execution Despite Remote Challenges – Managed a complex, high-volume migration with an overseas vendor, ensuring data integrity, accuracy, and minimal business disruption.
Conclusion
Adapt IT Telecoms once again demonstrated its expertise, agility, and industry-leading knowledge in delivering seamless telecom data migrations. By taking full ownership of the OCS vendor swap from an EDW functionality standpoint, the team ensured zero downtime, maintained data accuracy, and accelerated the migration timeline far beyond industry standards. Despite the complexities of a remote migration and language barriers, the project was executed flawlessly. Through custom business logic, advanced analytics, and strategic execution, Adapt IT Telecoms empowered MTC Namibia to navigate this critical transition with clarity and confidence, unlocking new levels of operational efficiency and sustainable business success.
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