Togocom - Togo
Driving Innovation & Financial Inclusion with CDRlive
Telecommunications in Togo play a vital role in connecting communities and driving economic growth. Togocom with 6 Million subscribers, a leading mobile network operator in Togo, is at the forefront of providing essential telecom services to millions of subscribers across the country. To support its operations, Togocom relies on CDRlive, a cuttingedge technology provided by Adapt IT Telecoms. With over 10 different data feeds processed daily, CDRlive serves as the backbone of Togocom’s enterprise data warehouse, handling approximately 400 million Call Detail Records (CDRs) per day.
Challenge
Togocom’s network analysis highlighted a crucial gap: the lack of a standardised data model and rule set. To ensure compliance, streamline operations, and align with industry standards, a uniform framework was essential. This approach would harmonise dashboards, metrics, actions, and outcomes. A central focus was enhancing customer experience. The imperative lay in empowering Togocom to glean insights, oversee operations, and align its strategies seamlessly. Achieving this goal would not only help retain its competitive edge but also alleviate internal team burdens, enhancing overall efficiency.
Solution Approach
Acknowleding the important role in connecting communities and driving economic growth, Togocom turned to CDRlive technology:
Network
Acknowleding the important role in connecting communities and driving economic growth, Togocom turned to CDRlive technology:
Marketing
Togocom leverages CDRlive for recharge overview, analysing recharge denomination, amount, mechanism, and voucher type on a daily and monthly basis, enabling targeted marketing campaigns and promotions.
Financial Operations
CDRlive offers trending analysis, revenue overview, airtime savings detail, and subscriber count per transaction type, empowering Togocom to make informed financial decisions and ensure regulatory compliance.
Subscriber Management
CDRlive enables subscriber analysis, categorising subscribers into revenue-generating and nonrevenue-generating categories, providing valuable insights into subscriber behaviour and preferences.
System Specifications
Database
Technology | Greenplum 6 |
|---|---|
Operating System | RHEL 7 |
Size: | 64 TB |
Avg events loaded per day: | 1 Billion |
Daily peak event load capacity: | 2.2 Billion |
Hardware
Front end server (FTP): | ETL (x4): 32 cores / 64 GB RAM per server |
|---|---|
Database server: | Greenplum Database (x6): 32 cores / 64 threads / 128 GB RAM per DB server |
Results
The implementation of CDRlive has yielded significant results for Togocom:
Operational Efficiency
Togocell has streamlined its network operations, resulting in improved service reliability and customer satisfaction.
Revenue Optimisation
Through advanced analytics and revenue assurance measures, Togocell has minimised revenue leakage and maximised profitability.
Enhanced Customer Experience
CDRlive insights have empowered Togoccom to deliver personalised services, proactively address customer issues, and foster long-term loyalty.
Agility & Innovation
With CDRlive scalable architecture and support for emerging technologies like 5G and IoT, Togocell remains at the forefront of innovation in the telecommunications industry.
Conclusion
In conclusion, the success story of Togocom with CDRlive underscores the transformative impact of technology in driving innovation and financial inclusion in Togo’s telecommunications sector. By leveraging CDRlive’s advanced capabilities, Togocom has been able to optimise network performance, enhance customer experience, and drive f inancial inclusion through innovative services like EcoCash. As Togocom continues to innovate and expand its offerings, CDRlive remains a trusted partner, empowering Togocom to achieve its business objectives and contribute to the socioeconomic development of Togo.
Testimonial
“Since integrating a CDRlive platform at TOGOCOM, our ability to analyse and interpret the structure data has been significantly improved. We are delighted with the results and highly recommend the CDRlive system.”
Yaovi Quenum
Head of “Operation of Decision-Making Tools” Department Togocom
Ready to Elevate Your Telecom Strategy?
At Adapt IT Telecoms, we’re committed to empowering your business with cutting-edge solutions tailored to meet today’s demands and anticipate tomorrow’s opportunities. Whether you’re an enterprise, MNO, ISP, or beyond, we have the expertise to drive your growth and success.
