Vodafone - Fiji
Enhancing Connectivity & Customer Experience with CDRlive
With a subscriber base of 860,000, Vodafone plays a pivotal role in connecting communities and driving economic growth across Fiji and neighboring islands. Beyond Fiji’s borders, Vodafone extends its reach to other Pacific Island markets, offering a comprehensive suite of mobile, fixed-line, data, and Internet services. Since 2008, CDRlive, a pioneering technology provided by Adapt IT Telecoms, has been integral to Vodafone’s operations, serving as a core Data Warehouse (DWH) system not only for Fiji but also for its partner networks across the region.
Challenge
Leverage the massive volumes of data from different vendors, seamlessly analyse network data, and efficiently develop innovative, data-powered products and services for all regional networks, all from a centralised platform.
Solution Approach
Recognising the strategic importance of delivering, reliable and seamless service to its customer base, Vodafone Fiji turned to Adapt IT Telecoms and their proven CDRlive technology:
Network
CDRlive provides comprehensive network usage and traffic analysis, enabling Vodafone to optimise capacity planning and fault reporting. From 3G to 5G, CDRlive supports Vodafone in evaluating new technologies and launching innovative services, ensuring the network remains at the forefront of connectivity.
Marketing
With CDRlive, Vodafone gains valuable insights into subscriber behavior, including usage patterns, prepaid vs. postpaid preferences, and device usage trends. By understanding customer needs and experiences, Vodafone can tailor its offerings and enhance overall customer satisfaction.
System Specifications
Database
Technology | Autonomous Datawarehouse by Oracle |
|---|---|
Size: | 20 TB |
Avg events loaded per day: | 100 Million |
Daily Peak event load capacity | 150 Million |
Hardware
Front end server (FTP): | 2 x Autonomous self-scaling OCI VMs by Oracle |
|---|---|
Results
The implementation of CDRlive has yielded significant results for Vodafone Fiji
Data Management:
Ensuring that all the CDRs are collected across all regions– irrespective of the vendor, their source or technology type – and then processed into a standard format and stored within a single database.
Network Modernisation
Network modernisation to VoLTE and 5G is a critical step for telecom operators to stay competitive, meet growing consumer demands, and provide advanced services.
Location Based Analytics:
Provide location-based services and advertisements targeting tourists, a significant demographic in Fiji. Optimise the placement of new cell towers, especially in underserved and remote areas.
Conclusion
The partnership between Vodafone and CDRlive underscores a commitment to excellence in telecommunications. By leveraging CDRlive’s advanced capabilities, Vodafone Fiji has been able to enhance connectivity, manage network capacity effectively, and deliver superior customer experiences to its vast subscriber base. As Vodafone continues to innovate and expand its services, CDRlive remains a trusted partner, empowering Vodafone to navigate challenges, seize opportunities, and lead the way in the dynamic telecommunications landscape of Fiji and the Pacific Islands.
Testimonial
“Adapt IT’s data engineering skills are impressive! They handle our tricky network data, getting it loaded fast and reliably. Their intricate data transformation and ingestion process, running 24/7, experiences barely any downtime. This allows our data analysts to focus on leveraging data without the need to worry about data integrity.”
Sumeet Chand
Manager – Data Intelligence Vodafone Fiji
Ready to Elevate Your Telecom Strategy?
At Adapt IT Telecoms, we’re committed to empowering your business with cutting-edge solutions tailored to meet today’s demands and anticipate tomorrow’s opportunities. Whether you’re an enterprise, MNO, ISP, or beyond, we have the expertise to drive your growth and success.
