Connecting Fleets with Confidence
How A Leading Fleet Management Provider Overcame Connectivity Challenges with Adapt IT Telecoms
In the world of telematics, where split-second data makes the difference between profit and loss, staying connected isn’t just nice to have, it’s everything.
For one of our customers, a trusted fleet management provider operating across East Africa, seamless connectivity was becoming harder to guarantee.
As their operations expanded into remote and cross-border territories, their existing mobile network solution began falling short. Spotty coverage, sky-high roaming costs, and disrupted fleet visibility started impacting performance and client service.
It was time for a change and a strategic partnership.
In 2023, the customer teamed up with Adapt IT Telecoms to find a smarter, more reliable way ensure connectivity.
What followed was a transformative journey, driven by advanced IoT technology, hands-on support, and real-time results.
The Growth of This Fleet Management Provider
Our customer’s story begins over two decades ago. Today, the company manages over 10,000 mobile assets for more than 200 clients across East Africa. From live vehicle tracking to fuel efficiency tools and route optimisation, the customer is known for its real-time solutions that keep businesses moving.
The Connectivity Challenge
As fleet operations expanded into rural areas and across borders, the customers’ dependency on a single Mobile Network Operator (MNO) became a bottleneck.
Vehicles would go off the grid, roaming charges would spike, and tracking became unreliable, especially in areas where connectivity was patchy or non-existent.
With visibility compromised and roaming costs escalating, the customer needed more than just a network provider. They needed a tech partner who could help them ensure seamless, reliable connectivity that was affordable.
This is when Adapt IT Telecoms stepped in with a future-fit solution built for flexibility, their IoT Data Tracker Solution.
Adapt IT Telecoms Approach
Unlike traditional SIM-based connectivity, Adapt IT Telecoms' IoT Data Tracker solution uses multi-IMSI technology. This allows devices to automatically switch between networks and connect to the strongest available signal, regardless of their location. This was a game-changer for the customer, giving them:
Reliable coverage across borders and remote regions
A single user-friendly dashboard to monitor connectivity, usage, and cost
Real-time asset visibility for accurate tracking and timely reporting
ERP system integration for automatic, behind-the-scenes fleet data syncing
Pay-as-you-use pricing, eliminating expensive roaming and rigid contracts
Making the Transition Simple
Technology alone doesn’t solve problems, people do. For the customer, one of the most valuable parts of this partnership was the local, on-the-ground support from Adapt IT Telecoms.
From day one, the Adapt IT team worked closely with the customer’s internal staff to guide the rollout, provide hands-on training, and customise the solution to fit their needs.
System configurations were fine-tuned, and user sessions ensured the team felt confident. When questions came up, help was never far away.
This wasn’t just a service deployment, it was a collaboration.
Tangible Results, Real Impact
The impact of the IoT Data Tracker solution was immediate and measurable. With a stronger, smarter connectivity setup, the customer saw:
Stable network access in previously hard-to-reach areas.
Significant cost savings , especially from reduced roaming charges.
Improved operational efficiency , thanks to seamless ERP integration.
Enhanced client service , powered by accurate, real-time fleet data.
Perhaps most importantly, the team regained control over their fleets, enabling quicker decisions, smoother workflows, and a better experience for their clients.
A New Standard for Telematics in East Africa
This wasn’t just a connectivity upgrade. It was a strategic move that helped the customer future-proof their business. By embracing a scalable, multi-network IoT solution backed by a responsive local support team, the customer and Adapt IT Telecoms have turned former weaknesses into competitive strengths.
As operations continue to grow, the customer now has the digital backbone to support expansion without the usual connectivity challenges. From urban streets to remote bush roads, they remain confidently connected.
Ready to Transform Your IoT Connectivity?
Experience seamless, cost-effective global coverage with total control over your IoT connectivity. Engage with us today to explore how our solution can simplify your operations, reduce costs, and scale as you grow.
