Hemraj Mahabir

Experienced in the Telecoms & IT industries, encompassing services and solutions from the traditional to the evolved digital communication networks, embracing profound knowledge and proficiency in both the technical and sales disciplines. Product Management, including construct, software lifecycle, roadmap strategy and market leadership of Adapt IT’s portfolio of Next Gen Value Added Services (NG-VAS) solution stream.

USSD, Fintech, and Mobile Money Transforming Financial Inclusion in Africa

FinTech, Mobile Money, USSD / Hemraj Mahabir

Over the years, Unstructured Supplementary Service Data (USSD), Fintech and Mobile Money have facilitated financial inclusion across Africa. These technologies allow customers to check account balances, transfer funds, pay bills, and perform various financial transactions. This has made financial services accessible to people without the internet or smartphones and enhanced financial and economic participation within […]

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What is SMSC, and why is it the backbone of SMS Communication?

NextGen v.Services, USSD / Hemraj Mahabir

The SMSC is the central component that facilitates the reliable and efficient delivery of SMS messages across mobile networks. It ensures that messages are routed correctly, stored when necessary, and delivered under various network conditions. Its message hub and error handler role make it the backbone of SMS communication. The SMSC acts as an intermediary,

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Evolution of USSD in Africa’s Digital Ecosystem

USSD / Hemraj Mahabir

USSD technology has existed for decades and is still prevalent, especially across Africa. This is mainly because of its accessibility, low cost and ease of use. USSD is also critical in bridging the digital divide and promoting socio-economic inclusion. Below, we unpack the evolution of this technology and answer the question, “Why is USSD still

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Corporate Self-Service Solutions: Giving Your Business Customers Independence

MNO, Customer Experience and Mobility / Hemraj Mahabir

Technology has changed every aspect of how businesses interact. The Telecommunications industry has been one of the sectors that have turned to digital technology to change how corporate customers interact and solve challenges related to their MNO services. This has been made possible through Corporate Customer Self-Service Solutions that aim to offer customers more independence.

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Bridging the Digital Divide: USSD’s Role in Driving Financial Growth in Africa

USSD, FinTech / Hemraj Mahabir

Across the African continent, digital transformation is making significant inroads in transforming countries into digital economies. One of the main barriers challenging this evolution is the digital divide, which in simple terms, is the lack of access to digital technologies and a lack of understanding of how to utilise these digital technologies. With this digital

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What is Telco-Grade Middleware?

Advanced Analytics / Hemraj Mahabir

As Gartner states, Telco-Grade Middleware is the software “glue” that helps programs, applications, components and databases work together, which is vital in assisting Telcos in developing new innovative and personalised value-added services that aim to enhance market competitiveness and profitability. Below we answer the question, “Why is Telco-Grade Middleware so essential and how is Adapt

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Why SMSC Bulk Messaging and USSD should be used for Effective Marketing Strategies

USSD, NextGen v.Services / Hemraj Mahabir

Digital transformation has accelerated the use of new technologies across the globe, leading to many questioning the relevance of older technology like SMSC, bulk messaging and USSD. From our unique point of view, these technologies are more valuable than ever, especially where marketing strategies are concerned in emerging markets. Each of these technologies offers businesses

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Why is USSD not Obsolete and What are Businesses Using It for?

USSD / Hemraj Mahabir

Over the last few decades, USSD has been a popular technology that businesses use to connect and reach customers. With smartphone adoption and 5G implementation on the rise globally, many would view this older and simpler technology as obsolete. The truth is that this powerful technology is only now beginning to reach its potential in

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How VAS Supports Digital Transformation In the Telecom Industry

Digital Transformation, Value Add Services / Hemraj Mahabir

Progressive Telecom companies offer VAS (Value Added Services) over and above their core products and services. These services are just that – value add. In this article, we’ll discuss VAS and how it supports digital transformation, but first, let’s provide some context: Telecoms under pressure With fierce competition, the rise of over-the-top communication apps such as SMS,

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Omnichannel: What does it mean for mobile network operators?

NextGen v.Services / Hemraj Mahabir

Digital transformation and acceleration continue to change the telecommunication industry as we know it. This means that Mobile Network Operators (MNOs) need to look at new ways to drive profitability and provide customers with a better customer experience. Omnichannel technology is being utilised to do just that and more. Below we examine the impact omnichannel

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