Usage Management
Usage Management is part of the Customer Experience solution and allows operators and corporates to monitor and manage usage behaviour and transform itemized usage data into actionable tasks.
Key Features
This solution helps operators and corporates to:
- Identify and manage resource utilization.
- Optimize capacity, route & vendor development.
- Alert and notify on usage limits.
- Provide forensic records of all usage.
Benefits
- Displays the company’s telecommunications spend regarding voice, SMS, data, hardware and bandwidth for business and personal use.
- Identifies if fair usage caps are reached through business or personal usage.
How it works
Required Modules
CORPORATE CUSTOMER SELF-SERVICE PORTAL
The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.
RESELLER PORTAL
The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.
CONSUMER PORTAL
The consumer portal is a convenient, relevant, web-based self-service portal that provides customers with access to the operational dashboards.
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