Reporting is part of the customer experience solution and allows operators and corporates to manage and optimize their spend through customized reports, which can be shared with customers in an easily-transferable format.
Reports are viewed on the following dashboards:
- Operational dashboards, which display the current operational status.
- Strategic dashboards, which track Key Performance Indicators (KPIs).
- Analytical dashboards, which process data to identify performance indicators.
- Manages spend proactively, rather than re-actively, through data transparency.
- Identifies and manages existing and emerging trends.
- Identifies high-usage employees.
How it works
CORPORATE CUSTOMER SELF-SERVICE PORTAL
The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.
MARKETING TOOL BOX
The marketing toolbox enables use of the platform as a marketing and communication medium to all users.
The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.
The consumer portal is a convenient, relevant, web-based self-service portal that provides customers with access to the operational dashboards.