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Reporting

Reporting is part of the customer experience solution and allows operators and corporates to manage and optimize their spend through customized reports, which can be shared with customers in an easily-transferable format.

Reporting

Key Features

Reports are viewed on the following dashboards:

  • Operational dashboards, which display the current operational status.
  • Strategic dashboards, which track Key Performance Indicators (KPIs).
  • Analytical dashboards, which process data to identify performance indicators.

Benefits

  • Manages spend proactively, rather than re-actively, through data transparency.
  • Identifies and manages existing and emerging trends.
  • Identifies high-usage employees.

How it works

Required Modules

CORPORATE CUSTOMER SELF-SERVICE PORTAL

The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.

Know Your Customer Customer Experience Internet Of Things
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MARKETING TOOL BOX

The marketing toolbox enables use of the platform as a marketing and communication medium to all users.

Customer Experience
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SALES TOOL BOX

The Customer Experience module provides feature-rich, detailed user-friendly dashboards and reports.

Customer Experience
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RESELLER PORTAL

The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.

Customer Experience
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CONSUMER PORTAL

The consumer portal is a convenient, relevant, web-based self-service portal that provides customers with access to the operational dashboards.

Customer Experience
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ADMIN PORTAL

The Admin Portal module is an easy-to-use online portal that enables an organization’s Administrator to manage activities.

Customer Experience
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Enabling the Telco market to manage profitability
over the complete customer lifestyle

For more information view our brochure

View Brochure
Adapt IT Brochure

Enabling the Telco market to manage profitability
over the complete customer lifestyle

For more information view our brochure

View Brochure

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