Optimization is part of the customer experience solution and is primarily a method to improve the mechanisms of a business to increase efficiencies, reduce costs and increase profits.
The customer experience platform for optimization refers to the comparison of corporate-based usage behaviour and trends, where the resulting bundles or offerings will be better suited or more fit-for-purpose, i.e., optimized cost-to-usage ratios.
Optimization
Key Features
- Keeps track of resource expenditure.
- Monitors ROI.
- Optimizes business processes through automation.
- Monitors corporate vs. individual usage behaviour.
Benefits
- Ensures the most efficient and effective cost-vs-usage ratios.
How it works
Required Modules
CORPORATE CUSTOMER SELF-SERVICE PORTAL
The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.
RESELLER PORTAL
The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.
CONSUMER PORTAL
The consumer portal is a convenient, relevant, web-based self-service portal that provides customers with access to the operational dashboards.
ADMIN PORTAL
The Admin Portal module is an easy-to-use online portal that enables an organization’s Administrator to manage activities.
