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Utilise Authentication to Protect Users against Identity Theft while Segmenting your Customer Base to Enhance Targeting

Use our Know Your Customer solution to ensure your users are protected from identity theft and fraudulent activity. This solution provides you with clear insight and information about your customers and those who set up accounts. It also allows you to segment your customer base, giving you insight into your customers and their identities to develop better offers and services that directly address their needs.

Know Your Customer (KYC) Benefits

Ensure the safety and security of user data

Our KYC solutions assist in protecting your clients and their data through Authentication - Self Registration processes, credential validation and by sharing relevant information with consumers to safeguard against identity theft and fraud.

Shows why an account is being set up

This solution provides an understanding of the true nature and purpose of why the account is being created. It gives your business a clear view of the size of risk presented to your institution from a financial, regulatory and reputational perspective.

Full KYC compliance

This technology offers a rules-driven, risk-based approach to KYC compliance that efficiently focuses resources on higher-risk clients to achieve compliance with evolving AML/CTF legislation and ensure a timely and efficient client onboarding. In addition, it automates risk-scoring processes throughout the client lifecycle, minimising overall risk for your institution.

Authentication - Self Registration

This solution utilises credential validation which enables operators and corporates to scan and identify fraudulent, cloned or stolen SIMs and handsets.

Customer segmentation for enhanced targeting

By utilising this solution you gain insight into your customers, their behaviour, patterns and needs. This insight can then be utilised to develop and create targeted offerings and solutions that speak directly to your customers and their needs which in turn enhances profitability and reduces customer churn.

Know Your Customer (KYC) Features

  • This platform provides a telco-specific data warehouse with connectors into various data sources used by network operators
  • This feature is used for call data records (CDR) and any other network event storage and analysis, from terabyte-scale to petabyte-scale
  • The solution is offered as a turnkey solution that can be built to exactly what our clients need
  • The Customerlive Time Value Management module helps to improve brand value
  • This is a customer-centric module that provides products aimed to increase spend by your customers
  • This feature allows decision-makers to prioritise and meet the needs of all the customers by estimating customers’ lifetime value and investing in customer satisfaction
  • The technology helps generate customer profiles that detail what each customer wants, needs, and can afford
  • This solution provides a view of customers' full network and digital experience
  • Designed for security and convenience, this cloud-based or on-premise authentication portal provides greater control, superior protection and ease of use, for users to securely authenticate through single sign-on to access multiple applications and services in one consolidated place
  • Customer Due Diligence (CDD) is a basic KYC process where customer’s data such as proof of identity and address is gathered and used to evaluate the customer’s risk profile
  • This feature automates risk-scoring processes throughout the lifetime of the client, minimising overall risk to your institution

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