Expense Management is part of the Customer Experience solution and integrates workflows between finance and administration staff through providing data on all voice, data and messaging used across the organization. This information identifies high-cost or high-traffic users.
Automates processes for:
- Monitoring and measuring usage.
- Identifying billing inaccuracies.
- Approval, validation, allocation, distribution and recovery.
- Contract compliance and governance.
- Invoice approval, suspension and cancellation of services.
Allows the organization to manage and control their telecommunications spend within the company, both locally and internationally, through:
- Identifying cost cutting areas.
- Managing spend.
- Simplifying reporting.
How it works
CORPORATE CUSTOMER SELF-SERVICE PORTAL
The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.
The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.