Digitization is part of the Customer Experience solution. The market is increasingly moving towards digitization to create a satisfactory, digitally‑interactive customer experience. Effective digitization results in consistently available data, which the customer can find at a central online location.
Digitization
Key Features
- Digitization makes it possible to engage more closely with the customer, and in the best-case scenario, pro-actively assist them in optimizing their operations.
Benefits
- Dynamic customer experience, with increased customer satisfaction.
- Digitization helps to lower costs and improve customer experience, which results in increased revenue.
- Eliminates superfluous systems.
- Simplifies processes for back office resources and operations.
How it works
Required Modules
CORPORATE CUSTOMER SELF-SERVICE PORTAL
The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.
MARKETING TOOL BOX
The marketing toolbox enables use of the platform as a marketing and communication medium to all users.
RESELLER PORTAL
The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.
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