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Digitization

Digitization is part of the Customer Experience solution. The market is increasingly moving towards digitization to create a satisfactory, digitally‑interactive customer experience. Effective digitization results in consistently available data, which the customer can find at a central online location.

Digitization

Key Features

  • Digitization makes it possible to engage more closely with the customer, and in the best-case scenario, pro-actively assist them in optimizing their operations.

Benefits

  • Dynamic customer experience, with increased customer satisfaction.
  • Digitization helps to lower costs and improve customer experience, which results in increased revenue.
  • Eliminates superfluous systems.
  • Simplifies processes for back office resources and operations.

How it works

Required Modules

CORPORATE CUSTOMER SELF-SERVICE PORTAL

The Customer Experience portal empowers users to communicate, collaborate, and make data-driven business decisions.

Know Your Customer Customer Experience Internet Of Things
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MARKETING TOOL BOX

The marketing toolbox enables use of the platform as a marketing and communication medium to all users.

Customer Experience
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RESELLER PORTAL

The Reseller Portal is a web-based application that allows the operator’s established partners to obtain direct access to marketing resources.

Customer Experience
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ADMIN PORTAL

The Admin Portal module is an easy-to-use online portal that enables an organization’s Administrator to manage activities.

Customer Experience
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MOBILE APPLICATION

The Mobile Application module is a self-service application that operates on all mobile devices.

Customer Experience
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Enabling the Telco market to manage profitability
over the complete customer lifestyle

For more information view our brochure

View Brochure
Adapt IT Brochure

Enabling the Telco market to manage profitability
over the complete customer lifestyle

For more information view our brochure

View Brochure

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