StarCare is a user-friendly and effective customer self-service application for smartphone and tablet users, which was specifically developed to offer mobile operators and subscribers an effective means of interaction.
- Allows users to perform basic operations such as balance enquiries, recharges, bundle purchases and mobile money transactions.
- Allows operators or corporates to send promotional information and notifications to users.
- Allows users to provide feedback to the operator.
- Supports multi-language inputs.
- Improves the overall customer experience.
- Reduces the number of calls to the operator or corporate’s call center, while simplifying the interaction between the customer and the operator.
- Measures promotional outcomes.
- Provides insight into customer preferences.