The Customer Experience module provides feature-rich, detailed user-friendly dashboards and reports that allow Account Managers to have rapid access to relevant information related to all critical customer touch points.
- Consolidates customers’ billing and contract information.
- Provides Account Managers with rapid access to information related to all critical customer touch points via multiple devices.
- Delivers and interprets information required by customers.
- Monitors and compares customer trends and usage patterns.
- Increases the efficiency and productivity of service provider Account Managers.
- Identifies additional revenue opportunities.