Hemraj Mahabir

Experienced in the Telecoms & IT industries, encompassing services and solutions from the traditional to the evolved digital communication networks, embracing profound knowledge and proficiency in both the technical and sales disciplines. Product Management, including construct, software lifecycle, roadmap strategy and market leadership of Adapt IT’s portfolio of Next Gen Value Added Services (NG-VAS) solution stream.

Building Resilient Telco Systems: Ensuring Seamless Deployments

Business Intelligence, Data Analytics / Hemraj Mahabir

Navigating peak usage times poses several challenges for Telcos striving to maintain seamless deployment of network infrastructure and services. In the blog below, we unpack the challenges related to deployments during peak usage times and explore the various strategies that Telcos can employ to optimise performance, ensure reliability, and uphold customer satisfaction and experience during […]

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USSD to USSI: Navigating the Mobile Transaction Evolution in South Africa

USSD / Hemraj Mahabir

In South Africa’s dynamic mobile landscape, the transition from USSD (Unstructured Supplementary Service Data) to USSI (Unstructured Supplementary Service Data over IP) marks a significant evolution to a new medium for network connectivity. USSD, the cornerstone of mobile service accessibility, is now transitioning to USSI, which leverages IP networks for enhanced capabilities. In the blog

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The Impact of 2G and 3G Shutdown on Feature Phones and Users

5G / Hemraj Mahabir

As discussions about the sunset of 2G and 3G networks increase across Africa, feature phone users are bracing for a significant change in their mobile phone experience. With the impending shutdown of these longstanding networks, feature phones – known for their simplicity and affordability – risk losing their relevance. In this blog, we explore the

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Zero Downtime: Ensuring Seamless Deployments for Banks, MVNOs and Traditional Telcos

MVNO / Hemraj Mahabir

In today’s digital banking and mobile network landscape, zero downtime deployments are essential for maintaining uninterrupted services and ensuring customer satisfaction. With the increasing reliance on digital platforms for banking transactions and mobile communications, even brief periods of downtime can lead to significant financial losses, damage to reputation, and customer dissatisfaction. In this blog, we

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USSD, Fintech, and Mobile Money Transforming Financial Inclusion in Africa

FinTech, Mobile Money, USSD / Hemraj Mahabir

Over the years, Unstructured Supplementary Service Data (USSD), Fintech and Mobile Money have facilitated financial inclusion across Africa. These technologies allow customers to check account balances, transfer funds, pay bills, and perform various financial transactions. This has made financial services accessible to people without the internet or smartphones and enhanced financial and economic participation within

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What is SMSC, and why is it the backbone of SMS Communication?

NextGen v.Services, USSD / Hemraj Mahabir

The SMSC is the central component that facilitates the reliable and efficient delivery of SMS messages across mobile networks. It ensures that messages are routed correctly, stored when necessary, and delivered under various network conditions. Its message hub and error handler role make it the backbone of SMS communication. The SMSC acts as an intermediary,

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Evolution of USSD in Africa’s Digital Ecosystem

USSD / Hemraj Mahabir

USSD technology has existed for decades and is still prevalent, especially across Africa. This is mainly because of its accessibility, low cost and ease of use. USSD is also critical in bridging the digital divide and promoting socio-economic inclusion. Below, we unpack the evolution of this technology and answer the question, “Why is USSD still

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Corporate Self-Service Solutions: Giving Your Business Customers Independence

MNO, Customer Experience and Mobility / Hemraj Mahabir

Technology has changed every aspect of how businesses interact. The Telecommunications industry has been one of the sectors that have turned to digital technology to change how corporate customers interact and solve challenges related to their MNO services. This has been made possible through Corporate Customer Self-Service Solutions that aim to offer customers more independence.

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Bridging the Digital Divide: USSD’s Role in Driving Financial Growth in Africa

USSD, FinTech / Hemraj Mahabir

Across the African continent, digital transformation is making significant inroads in transforming countries into digital economies. One of the main barriers challenging this evolution is the digital divide, which in simple terms, is the lack of access to digital technologies and a lack of understanding of how to utilise these digital technologies. With this digital

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What is Telco-Grade Middleware?

Advanced Analytics / Hemraj Mahabir

As Gartner states, Telco-Grade Middleware is the software “glue” that helps programs, applications, components and databases work together, which is vital in assisting Telcos in developing new innovative and personalised value-added services that aim to enhance market competitiveness and profitability. Below we answer the question, “Why is Telco-Grade Middleware so essential and how is Adapt

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